SHIPPING & RETURNS
SHIPPING POLICY
We usually ship all purchases the next business day, at times and for certain items more time is necessary to prepare and process your order, but we still do our very best to deliver within the estimated time frame displayed for your chosen shipping option. If we foresee a delay in the delivery, we will contact you about it promptly via email.
Fit Guarantee
For first time customers we recommend ordering our Fit Guarantee products whereby we provide free remake if required, no questions asked.
This way you also get to create a good measurement profile.
Click here to view our range of "Fit Guarantee" products
RETURN & EXCHANGE POLICY
PLEASE NOTE THAT WE DO NOT OFFER REFUNDS AS FABRIC IS CUT BASED ON YOUR MEASUREMENTS AND YOUR CUSTOMIZATIONS. IF THERE IS ANY ISSUE WITH THE QUALITY OR FABRICATION OF YOUR GARMENTS, YOU CAN RETURN THEM FOR A STORE CREDIT IN ACCORDANCE WITH OUR TERMS AND CONDITIONS.
Exchanged Or Credit Only.
We will only start on the new order until we get the old order back. Items must sent back within 7 days of the delivery date.
Returns are processed within 2 weeks after your item(s) are received.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Items must be unworn, unwashed, and have original tags attached.
Goimbert Custom, LLC is not liable for any return packages that may become lost or stolen in-transit.
Please keep your proof of postage and/or return tracking number when shipping back your return.